Sonic Care 2008- Maintenance Services
MediaSite Systems

This plan is designed for customers with Media Site Live systems purchased from RoData, Inc. The customer is given the option of replacing parts themselves or contracting RoData for the onsite support on an as needed basis.  Any system whereby the customer is providing equipment that they desire coverage on will be deemed a Custom Care Package

• Unlimited telephone support during normal RoData, Inc. business hours.
• The Service Department will attempt to resolve the issue remotely, via telephone support.
• If the product must be returned to factory, Sonic Foundry will supply you with an advance replacement unit, if available.
• Software Updates/Upgrades will be supplied at no cost to covered systems.  RoData will supply phone support for any upgrade.  RoData will provide an onsite upgrade for an additional fee. 
• Web access is supplied at all times to the customer.  Technical information, planning guides and product documentation can be found in the SmartServe Web Portal via www.sonicfoundry.com.
• Service hours 8:30 AM to 5:00 PM Eastern Monday through Friday (except for RoData Holidays).
• If on site service is requested Customer will be billed at the then prevailing labor rate, per hour, point-to-point, plus travel expenses.
• RoData, Inc does suggest that you register your system online at the manufacturer’s website.