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RoData Maintenance Plans
In addition to the services provided by the Manufacturer, customers can purchase On-Site Service, as well as a variety of expanded and fast-response services to keep your critical new video communications systems on-line. Standard services include unlimited technical telephone support; a fixed-price contract for next-business-day on-site support including all parts, labor, and travel; and access to our 24-hour Video Test Facility for system confidence checks. Available options can further expand these services to include 7-day/24-hour telephone support and/or same-day on-site response, subject to restrictions. Whatever and wherever the problem, RoData service will be there when you need it, and you can count on our "Work Through to Completion" Commitment. 2008 Maintenance Plans Overview: Critical Care 2007: This plan is designed for customers with critical systems that require the highest level of support including rapid response and return to service times. Express Care 2008: This plan is designed for customers with systems that are less critical and can withstand 2nd day on site support. Standard Care 2008: This plan is designed for customers with systems where RoData on site support may not be required. The customer is given the option of replacing the parts themselves or contracting RoData for the on site support on an as needed basis. Custom Care 2008: RoData will provide a customized maintenance plan at the customer's request.This plan is designed to assist a customer in procuring coverage that is reflective of their individual needs or budgetary constraints Sonic Care 2008: This plan is designed for customers with Media Site Live systems purchased from RoData, Inc. The customer is given the option of replacing parts themselves or contracting RoData for the on site support on an as needed basis. Time & Materials: The following terms apply for customers who do not choose to enter into a maintenance plan. Need Help In Placing A Service Call: This area is designed to assist you in placing a service call. This section also includes links to an interactive service request form if requested. For maintenance plan information, please e-mail sales@rodata.com |
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RoData is proud to be a Nationwide Service Provider. RoData has regional service centers in the northeastern US and strong representation in most other regions of the country.
